Learning Between the Lines — Privacy Policy

Account and Contact

• Parent or guardian name, email address, and phone number
• Student first name and grade level
• Scheduling details and program selections

Learning and Session

• Student work samples, assignments, and progress notes
• Session metadata, such as dates, start times, end times, and attendance
• Audio and video content if a session is recorded with notice and consent

Technical and Usage

• Device and browser information
• Log data, such as pages viewed and actions taken on our site
• Analytics data collected through cookies or similar technologies

Provide and Improve Services

• Schedule sessions and deliver instruction
• Personalize lessons and track progress
• Troubleshoot technical issues and enhance quality

Communicate

• Send confirmations, reminders, and updates
• Provide session summaries and feedback
• Respond to questions and support requests

Analytics and Safety

• Understand how our site and services are used
• Maintain platform security and prevent misuse
• Comply with legal requirements and resolve disputes

Notice and Consent

We may record tutoring sessions on Google Meet, Google Classroom, or our proprietary software. If we propose recording, we will provide clear notice and request consent from a parent or legal guardian. The recording may include audio, video, and shared screens.

Purpose and Retention

Recordings are used for instructional quality, safety, training, and progress review. Unless a different period is stated in your program details, recordings are kept for up to twelve months, then removed from active systems. Backups expire on a normal cycle. We do not use recordings for advertising without a separate written release.

Access and Sharing

Access is limited to authorized LBTL staff and contractors who need it. Parents or guardians may request a time-limited view link. We may share a recording with a service provider under confidentiality, or as required by law. Clients and students may not record, copy, or stream sessions without prior written permission.

How Cookies Work

We use cookies and similar technologies to keep you signed in, remember preferences, and understand site usage. You can control cookies through your browser settings. Some features may not function as intended without cookies.

Analytics Tools

We use analytics for business reasons, such as understanding which pages are most helpful and improving the experience. We do not sell your data. If you prefer to limit analytics cookies, use our cookie banner controls or your browser settings.

Advertising

We do not sell personal information. If we use advertising pixels for our own marketing, they will be configured to respect your choices and applicable law. You can opt out through our cookie banner or your device settings.

Service Providers

We may share information with vendors that support our services, including video platforms, learning tools, scheduling and email providers, analytics providers, and secure cloud storage. These providers may only use information to perform services for us and must protect it appropriately.

Legal Requirements

We may disclose information when required by law, including mandatory reporting of suspected abuse or neglect, to protect safety, to investigate misuse, or to defend our legal rights.

With Your Permission

We may share information with teachers or schools, or provide a recording view link, when a parent or guardian asks us to do so.

Child-Directed Services

We work with young learners through a parent or guardian. We collect only the information needed for instruction, scheduling, and safety. A parent or guardian must provide consent before recording a session.

Mandatory Reporting

Learning Between the Lines tutors and staff are mandated reporters. If we observe, hear, or reasonably suspect evidence of child abuse, neglect, or imminent harm, we are legally required to report that information to the appropriate authorities. These reports are made in good faith to protect the safety of the child and are not considered a breach of confidentiality under this Privacy Policy.

Parent Rights

• Request access to your child’s information
• Ask for corrections to inaccurate information
• Request deletion, subject to legal or contractual limits

How We Protect Information

We use administrative, technical, and physical safeguards designed to protect personal information, including account access controls, encryption in transit and at rest when available, and vendor due diligence. No system can be perfectly secure, but we work to protect your information and address issues promptly.

Storage Location

We use reputable cloud providers. Your information may be stored and processed in the United States. Service providers may process information in other locations, subject to appropriate safeguards.

Retention

We keep information only as long as necessary to provide services, meet legal obligations, and resolve disputes. Recording retention is described in the Recording Practices section.

Communication Preferences

You can update your contact preferences by emailing us. Transactional messages, such as receipts and scheduling confirmations, are necessary for service delivery.

Cookie Controls

Use our cookie banner and your browser settings to manage analytics and advertising cookies. Some features may not function without certain cookies.

Recording Choices

If you do not consent to recording, tell us before the first session. We will try to arrange a non-recorded session when feasible. Some programs may require recording for safety or quality, and we will discuss alternatives if available.