Learning Between the Lines — Terms and Conditions

Scope of Instruction

We provide virtual tutoring for K–5 learners focused on reading and writing. Programs include Little Literacy Launchers and Next Chapter Navigators. Sessions may include feedback and supplemental resources.

Availability

Sessions occur by appointment. We may update offerings as needed, and any updates will be posted on our site.

No Guarantees

Growth varies by student. While we use research-based instruction and professional care, we do not promise specific grades or test outcomes.

Booking

• Sessions are scheduled in advance through our website or direct confirmation.
• Please join two to three minutes early for technical checks.

Cancellations

• Provide at least twenty-four hours’ notice to reschedule.
• Missed sessions without timely notice are counted and are not refundable.

Makeups

If LBTL must cancel due to illness or technical issues, we will offer a makeup session or a credit.

Pricing and Payment

• Prices are listed in U.S. dollars.
• Payment is due in full before instruction begins.
• We use secure third-party processors for checkout.

Refunds

• Packages are nonrefundable once the first session begins.
• Exceptional circumstances may be considered at our discretion.

Chargebacks

Please contact us to resolve any billing issue. Unauthorized chargebacks may result in suspension of services.

Student Conduct

Students should be respectful and engaged. Bullying or harmful behavior is not permitted. We may end a session if behavior prevents instruction, and no refund will be issued for that session.

Guardian Role

A parent or guardian should remain reachable during sessions for technical or safety needs. Please use the official LBTL email or voicemail for communication.

Safety

Students should join from a quiet, safe space. Camera use helps effective instruction. We follow a child-first approach to privacy and care.

Requirements

• Reliable internet connection, camera, microphone, and headphones.
• Access to Google Meet and Google Classroom when required.

Client Responsibility

Clients are responsible for maintaining devices and connections. If technical issues on the client’s side prevent progress, the session will still count as completed.

Platforms

We may use third-party tools for video and materials. Those tools have their own policies, which you should review.

What We Collect

We collect information needed to deliver instruction. This may include names, contact details, schedules, and student work. We also collect session metadata, such as dates and attendance.

Audio and Video Recording

We may record tutoring sessions, including the student’s audio, video, and screen if screen sharing is used. By booking or attending, you give consent to be recorded. For students, consent must come from a parent or legal guardian. We will also show a notice before recording begins.

Why We Record

• Instructional quality, safety, and training
• Progress review and accurate notes
• Family access to session reviews when appropriate

We do not use recordings for advertising or public posting without a separate written release.

Retention

Unless a different period is stated in your program details, we keep recordings for up to twelve months. We may keep a copy when required by law, for dispute resolution, or for compliance. After this period, recordings are deleted from active systems, and backups expire in their normal cycle.

Storage and Access

Recordings are stored securely with encryption at rest and in transit. Access is limited to authorized LBTL staff and contractors. Parents or guardians may request a view link. We do not sell or publicly distribute recordings.

Sharing

We may share recordings with a parent or guardian, a contracted service provider under confidentiality, or as required by law. Any other sharing requires written permission.

Your Choices

If you do not consent to recording, please tell us before the first session. We will try to arrange a non-recorded session when feasible. Some programs require recording for safety or quality, and we will discuss alternatives if available.

Client Recording Policy

Clients and students may not record, copy, or stream sessions without prior written consent from LBTL. This protects the privacy of all participants and our materials.

Privacy Policy

See our Privacy Policy for details about your data rights. The policy is part of these Terms. View Privacy Policy

Educational Services

We provide tutoring services, not therapy, medical treatment, or legal advice.

Third-Party Links

Links to external resources are provided for convenience. We are not responsible for third-party content or practices.

Results

Progress depends on participation and practice. We do not guarantee specific results or outcomes.

Limitation

To the fullest extent permitted by law, our total liability for any claim related to the services will not exceed the amount you paid for the session or package in question.

No Consequential Damages

We are not liable for indirect, incidental, special, exemplary, or consequential damages.

Indemnification

You agree to indemnify and hold harmless LBTL and its tutors from claims arising from your use of the services or your breach of these Terms.

Independent Contractors

Tutors are independent contractors. This agreement does not create employment, partnership, or joint venture.

Assignment

You may not assign your rights without written consent. We may assign as part of a business restructuring or transfer.

Force Majeure

Neither party is liable for delays caused by events beyond reasonable control. Performance will resume as soon as practical.